Terms of Service

The Platform is designed for individuals who are at least eighteen (18) years old. By using it, you confirm that you meet this eligibility requirement. Additional eligibility requirements applicable to Content Creators and Sponsors are set out in Parts C and D respectively.

To access the full range of Services, you may be required to register and create an account. Registration constitutes your active, informed, and unambiguous consent to these Terms and to the processing of your personal data as described in our Privacy Policy.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Docfliq immediately at legal@docfliq.com if you become aware of any unauthorised access to or use of your account. Docfliq will not be liable for any loss or damage arising from your failure to maintain adequate account security. You may not transfer your account to another person or permit another person to use your account. Docfliq may implement verification mechanisms to confirm your credentials or identity. You agree to cooperate with any such verification process, and Docfliq reserves the right to suspend or terminate accounts where verification cannot be completed satisfactorily.

All content on the Platform (“Content” means all text, audio, video, images, courses, case studies, webinars (live and recordings), articles, assessments, and other materials made available on the Platform) is provided for professional education, knowledge development, and information purposes only. No Content on the Platform, including AI-Assisted Content, constitutes or should be construed as clinical advice, a clinical recommendation, or a substitute for independent professional judgment.

Content on the Platform is produced under the following models:

• Free Programmes: Docfliq-funded educational content for community building and professional development, with no Sponsor involvement.
• Paid Courses and Certifications: Premium content and certification programmes requiring payment by the User.
• Single-Sponsor Programme: Clearly labelled as sponsored.
• Multi-Sponsor Programme: Multiple Sponsors co-fund a programme or event.
• Global Association Content: Content produced in collaboration with medical societies, health associations, or international bodies such as the World Health Organization.
• Branded Content: Sponsored Content (Content funded in whole or in part by a Sponsor and labelled accordingly on the Platform, “Sponsored Content”) in which the Sponsor’s brand name is visibly present.
• Unbranded Content: Sponsored Content in which no Sponsor brand name or product is visible. It is presented in an independent, science-first format.
• Docfliq Originals: Content created directly by the Docfliq medical team.
• Content created by Content Creators: Content independently created by Content Creators and hosted on the Platform.
• AI-Assisted Content: Content created using the Case Builder (powered by the Claude API developed by Anthropic PBC).

Docfliq uses the Claude API, developed by Anthropic PBC, to power certain features on the Platform (together, “AI Features”), including AI-assisted case studies published after Content Creator review, AI-generated content recommendations via the recommendation engine, AI-powered auto-translation, adaptive learning paths, and real-time analytics.

AI Features are educational and content tools. They are not intended for diagnosis, treatment, or clinical decision-making, and are not classified as medical devices under the Medical Devices Rules, 2017 (India), the Health Sciences Authority frameworks (Singapore), or equivalent regulatory frameworks in other jurisdictions.

AI systems, including those powered by the Claude API, may produce outputs that contain inaccuracies or errors notwithstanding human review. You agree to apply your independent professional judgment to all Content, including AI-Assisted Content, before applying it in any professional context. Under the Anthropic PBC’s terms (in effect as on date), Anthropic PBC does not train its AI models on data submitted through the commercial API; however, this reflects Anthropic PBC’s own contractual commitment, which is subject to change, and Docfliq does not make an independent guarantee in this regard.

You must not in any case submit patient-identifiable information, clinical records, or any data that could identify a patient into any feature of the Platform. Docfliq’s infrastructure is not designed or approved to handle patient clinical data. Violation of this obligation may result in immediate suspension of your account and may expose you to liability under applicable law.

By using the Services, you agree to: use the Platform only for lawful purposes and in accordance with these Terms and all Applicable Law; use the Platform solely for professional knowledge development; provide accurate, complete, and current information in your account and in any communications with Docfliq; maintain the confidentiality of your account credentials; exercise your independent professional judgment when engaging with any Content; and comply with all guidelines and policies published by Docfliq from time to time. Regulatory compliance with Applicable Law shall remain the sole responsibility of the respective parties.

You agree that you will not:

• Upload, post, transmit, or share any Content that is defamatory, obscene, threatening, harassing, hateful, invasive of another’s privacy, or otherwise unlawful.
• Submit, upload, or transmit any patient-identifiable information, clinical records, or protected health information onto the Platform under any circumstances. This prohibition applies to all Platform features including community posts, comments, webinar Q&A, and any queries submitted to AI Features.
• Misrepresent your professional credentials, identity, institutional affiliation, or medical registration status, including by impersonating another named healthcare professional, fabricating a healthcare professional identity, making false professional qualification claims, or misrepresenting the capacity in which you are accessing the Platform.
• Reproduce, distribute, publicly display, or create derivative works from any Content without prior written consent from Docfliq or the applicable rights holder.
• Use the Platform for commercial advertising, solicitation, or promotional activity not authorised by Docfliq.
• Attempt to gain unauthorised access to any account, system, database, or network associated with the Platform.
• Use any automated tools, bots, scrapers, or data mining technologies to access or aggregate data from the Platform.
• Upload, transmit, or introduce any virus, malware, or other harmful code to the Platform or any connected systems.
• Interfere with or disrupt the integrity, availability, or performance of the Platform.
• Post Content that promotes pharmaceutical products in a promotional manner, purports to be medical advice directed at individual patients, or constitutes advertising of any kind.
• Attempt to reverse engineer, decompile, or disassemble any component of the Platform’s technology.
• Publish or share Content that makes unsupported clinical claims, disseminates misinformation, or reproduces third-party copyrighted material without authorisation.
• Engage in any conduct that could expose Docfliq or its Users to legal liability, regulatory action, or reputational harm.

Where you participate in community features such as article comments, case discussions, or Q&A, you agree to engage respectfully and constructively. You agree not to use community features to disseminate misinformation, make unsupported clinical claims, or reproduce third-party copyrighted material without authorisation. Docfliq maintains a report mechanism on all Content as required under Applicable Law. If you encounter Content that you believe violates these Terms or Applicable Law, you must use the report function on the relevant content item or notify us via email at support@docfliq.com.

The Platform is designed for medical education, professional development, and knowledge exchange among healthcare professionals. It is not a pharmacovigilance intake system, an adverse drug reaction (“ADR”) reporting platform, or a pharmacovigilance data management system of any kind. Docfliq does not collect, process, manage, or relay ADR reports and does not have the systems, personnel, or regulatory authorisations to fulfil pharmacovigilance obligations.

All parties who become aware of an adverse drug reaction or adverse event associated with a medicinal product must report it through the appropriate official channels. In India, reports should be made to the Pharmacovigilance Programme of India (PvPI), administered by the Central Drugs Standard Control Organisation (“CDSCO”). In Singapore, reports should be submitted to the Health Sciences Authority (“HSA”). In UAE, reports should be submitted to the Emirates Drug Establishment (EDE) or the Ministry of Health and Prevention (MOHAP), as applicable. In all other jurisdictions, reports should be made to the relevant national pharmacovigilance authority or the marketing authorisation holder of the product. No information submitted to the Platform or communicated through any Platform feature will be treated, processed, or transmitted by Docfliq as a formal ADR report.

Docfliq does not undertake editorial review or pre-publication approval of third-party Content Creator submissions. Content Creator Content is hosted on the Platform on an intermediary basis. Docfliq may, upon complaint, remove, restrict, or disable access to Content that it determines, in its reasonable judgment: violates these Terms or Applicable Law (meaning all applicable laws, statutes, and regulations, “Applicable Law”); contains promotional material disguised as educational content; makes unsupported clinical claims; contains patient-identifiable information; infringes intellectual property rights; is defamatory, harassing, or otherwise objectionable; or is the subject of a valid order from a competent court or government authority.

All Content on the Platform, including AI-Assisted Content, Sponsored Content, Content created by Content Creators, and Docfliq Originals, is provided for professional educational and knowledge purposes only. It is not intended to provide clinical advice, constitute a clinical recommendation, or replace the independent professional judgment of a qualified healthcare professional. Nothing on the Platform should be applied to the diagnosis, treatment, or management of individual patients without independent clinical assessment by the treating professional. Medical knowledge evolves, and Content reflects the views of the respective author at the time of publication. Any application of Content to clinical practice is the sole professional responsibility of the healthcare professional making that application. Content Creators are additionally responsible for ensuring that their Content includes appropriate disclaimers and caveats where the evidence base is evolving or where clinical applicability varies by jurisdiction or patient population.

The Platform, the Website, and all content created, owned, or curated directly by Docfliq (“Docfliq Content”), including its design, structure, code, databases, graphics, logos, and trademarks, are owned by or licensed to Docfliq and are protected by applicable intellectual property laws. Nothing in these Terms confers on you any licence or right in any intellectual property owned by or licensed to Docfliq, except as expressly set out herein.

You agree not to copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any Docfliq Content without prior written permission, except for personal, non-commercial use as permitted under these Terms.

Intellectual property rights in Content created by Content Creators remain with the respective Content Creator or their institution. Users are granted a limited right to view such Content for personal educational purposes only. Any use beyond personal viewing requires the written consent of the relevant Content Creator. If you provide Docfliq with any feedback, suggestions, or ideas regarding the Platform or Services, you grant Docfliq a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate such feedback without any obligation to compensate you.

You must not remove, alter, or obscure any copyright, trademark, or other proprietary notices appearing on the Platform or any Content.

Docfliq reserves the right to remove or disable access to any Content that infringes intellectual property rights and to terminate repeat infringers’ access to the Platform in accordance with Applicable Law.

If you believe that any Content on the Platform infringes your intellectual property rights, you may notify Docfliq by using the designated reporting mechanism on the Platform or by contacting us at legal@docfliq.com, with sufficient details to enable us to review your claim.

Docfliq does not warrant that the Platform will be available continuously or error-free. Docfliq may suspend, modify, or discontinue the Services or any part thereof at any time for maintenance, security, or operational reasons. The Platform may contain links to third-party websites or resources. Docfliq does not endorse, control, or assume responsibility for any third-party content, products, or services. Your engagement with any third-party site is at your own risk and subject to that third party’s terms and privacy policies.

You agree to indemnify, defend, and hold harmless Docfliq and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: your violation of these Terms or any Applicable Law; your use or misuse of the Services; any information you provide that is inaccurate, misleading, or infringes the rights of any third party; any submission of patient-identifiable information to the Platform; or any claim by a third party arising from your conduct in connection with the Platform. Additional indemnification obligations applicable to Content Creators and Sponsors are set out in Parts C and D respectively.

These Terms commence on the date you first access the Website, register an account, or execute any agreement with Docfliq, and continue until terminated. You may terminate your account at any time by submitting a written request to Docfliq at support@docfliq.com. Upon receipt of a voluntary termination request, the account will be deactivated immediately. The account may be reactivated within 30 days of deactivation by logging back into the Platform, following which account access and associated account information will be restored. The 30-day reactivation window applies only to voluntary termination requests and does not apply where Docfliq has suspended or terminated the account pursuant to these Terms. Docfliq may introduce self-service account deletion functionality as a Platform feature from time to time. Docfliq reserves the right to suspend or terminate your account or access to the Services, with or without prior notice, if you: violate any provision of these Terms or Applicable Law; provide false or misleading information; engage in any prohibited conduct described in these Terms; pose a risk to other parties or the integrity of the Platform; or if Docfliq is required to do so by a competent authority or discontinues the Services. The sections on Intellectual Property, Pharmacovigilance Disclaimer, Medical Disclaimer, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution shall survive termination.

The applicable governing law and contracting entity depend on the party’s location and, for Sponsors, the entity through which they contract, as follows. For parties located in India, these Terms are governed by and construed in accordance with the laws of India, and any dispute shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. The contracting entity for parties in India is Docfliq Private Limited, incorporated in India. For parties located in Singapore, these Terms are governed by the laws of Singapore, and any dispute shall be subject to the non-exclusive jurisdiction of the courts of Singapore. The contracting entity for parties in Singapore is Docfliq PTE Ltd. For parties located in UAE, these Terms are governed by and construed in accordance with the laws of UAE, and any dispute shall be subject to the non-exclusive jurisdiction of the courts of UAE.

For Sponsors contracting through Docfliq Private Limited (India), these Terms and the relevant agreement/ SOW are governed by and construed in accordance with the laws of India, and any dispute shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. For Sponsors contracting through Docfliq PTE Ltd (Singapore), these Terms and the relevant agreement/ SOW are governed by the laws of Singapore, and any dispute shall be subject to the non-exclusive jurisdiction of the courts of Singapore. For Sponsors contracting through Docfliq DWC LLC (UAE), the governing law and dispute resolution mechanism will be as specified in the relevant agreement/ SOW.

For all other parties, these Terms are governed by the laws of India, unless a mandatory provision of local Applicable Law requires otherwise.

Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation within thirty (30) days of written notice from either party.

Docfliq reserves the right to update or modify these Terms at any time to reflect changes in the Platform, Services, Applicable Law, or regulatory requirements. The updated Terms will be made available on the Platform and will indicate the effective date of such changes. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must cease use of the Services and may request termination of your account.

These Terms, together with the Privacy Policy and any other policies published by Docfliq on the Platform, constitute the entire agreement between you and Docfliq with respect to your use of the Services and supersede all prior or contemporaneous communications on the same subject matter.

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision will be severed without affecting the validity or enforceability of the remaining provisions.

No failure or delay by Docfliq in exercising any right or remedy constitutes a waiver of that right. A waiver by Docfliq of any breach will not be construed as a waiver of any subsequent breach.

You may not assign or transfer your rights or obligations under these Terms to any third party without Docfliq’s prior written consent. Docfliq may assign its rights and obligations to any affiliate or successor entity upon written notice to you.

Docfliq will not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, epidemic or pandemic, governmental action, war, civil disturbance, or failure of third-party infrastructure providers.

These Terms are drafted in the English language. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.

If you encounter a violation of these Terms or have any questions about the Platform, please contact our Grievance Officer. Questions or complaints regarding personal data and privacy are also handled through the Grievance Officer as described in the Privacy Policy. The Grievance Officer’s contact details are:

Name: Pratik Mehta
Email: grievance@docfliq.com

Docfliq issues Continuing Medical Education/Continuing Professional Development credits (“CME/CPD Credits”) in connection with qualifying activities on the Platform, including course completion, webinar attendance, and assessment performance. Credits are issued on the basis of Docfliq’s internal accreditation framework or, where applicable, in partnership with recognised medical bodies and associations. The number of credits, qualifying activities, and applicable standards are set out on the relevant content pages.

You are solely responsible for ensuring that the professional and registration information in your account is accurate at the time of credit issuance. CME/CPD Credits are subject to recognition by your relevant professional body, employer, or regulatory authority. Docfliq makes no representation or warranty that credits will be accepted or recognised by any particular body. You are responsible for verifying recognition status before undertaking activities for that purpose. You agree to complete all assessments honestly, using only your own knowledge and judgment, and not to share assessment questions, use external assistance during evaluations, or engage in any conduct that compromises assessment integrity. Docfliq reserves the right to revoke credits issued in connection with assessment irregularities.

Where Docfliq offers paid courses, certifications, or subscriptions, fees are displayed clearly before purchase, inclusive of applicable taxes. Payments from Users in India are processed by Razorpay Software Private Limited (“Razorpay”) through Docfliq Private Limited. Payments from Users outside India are processed by Stripe, Inc (“Stripe”) through Docfliq PTE Ltd. Docfliq does not store card or payment instrument details; all card and payment data is handled by Razorpay and Stripe respectively under Payment Card Industry Data Security Standard (“PCI-DSS”) compliant infrastructure.

With respect to refunds: requests must be submitted within seven (7) days of purchase by contacting Docfliq at support@docfliq.com. Refunds will be considered where the purchased content was materially inaccessible or did not substantially conform to its description at the point of purchase. Refunds will not be granted for courses or certifications that have been substantially accessed or completed, or for webinar registrations after the event has taken place. Approved refunds will be processed through the original payment gateway, subject to the processing timelines of Razorpay or Stripe respectively.

To the maximum extent permitted by Applicable Law, Docfliq, its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, loss of goodwill, or any clinical harm, arising from or in connection with your use of or inability to use the Platform.

To the maximum extent permitted by Applicable Law, Docfliq’s total liability to you for any claim arising out of or relating to these Terms or the Services, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to Docfliq in the three (3) months preceding the event giving rise to the claim. Where you have not paid any fees to Docfliq, Docfliq’s total liability shall not exceed INR 1,000 (Indian Rupees One Thousand Only) (or the equivalent in the User’s local currency).

Nothing in these Terms shall exclude or limit liability for (a) fraud or fraudulent misrepresentation, (b) wilful misconduct or gross negligence to the extent such limitation is not permitted under Applicable Law, or (c) any other liability that cannot be excluded or limited under Applicable Law.

Content creation accounts (“Content Creator Account” means the account type that grants access to content creation tools, the Case Builder, editorial workflows, and, where applicable, the Content Creator Marketplace) are available to Content Creators who are adults of at least eighteen (18) years of age.

By registering for a Content Creator Account, you represent and warrant that you hold valid professional qualifications and, where applicable, current registration with the relevant medical council or professional body in your jurisdiction; that all information provided in your profile is accurate, complete, and up to date; and that your use of the Platform does not violate any obligation to your employer, institution, or professional body. Docfliq may conduct ongoing verification of your professional credentials and reserves the right to downgrade or terminate your Content Creator Account where verification cannot be completed satisfactorily. Each individual may maintain only one Content Creator Account.

The integrity of the Platform depends on the authenticity and accuracy of the professional identities of its Content Creators. The following conduct is strictly prohibited and constitutes a serious violation of these Terms, which may result in immediate account termination, reporting to professional regulatory bodies or medical councils, and referral to law enforcement authorities under Applicable Law:

• Impersonation: creating an account, profile, or any representation that falsely claims to be, or creates the impression of being, a specific, identifiable, real professional who is not you, including using the name, credentials, photograph, institutional affiliation, or registration number of another real person without their express written authorisation.
• Fabricated Professional Identity: creating an account or profile using a wholly invented professional identity, including fictitious names, fictitious registration numbers, or AI-generated or otherwise fabricated professional profiles.
• Credential Fraud: using your real identity but falsely claiming professional qualifications, medical registration, specialty, sub-specialty, or institutional affiliation that you do not hold.
• Role Misrepresentation: using your real identity and real credentials but misrepresenting the capacity in which you are acting on the Platform, including registering or acting as an independent Content Creator when in fact acting on behalf of or at the direction of a Sponsor or commercial entity, or claiming to have no conflict of interest when one exists.

You must disclose to Docfliq, at the time of your registration and on an ongoing basis, any financial or material interest in any pharmaceutical, biotechnology, medical device, or life sciences company that is relevant to content you create or publish on the Platform. This includes shareholding, employment, consultancy arrangements, advisory board memberships, research funding, and speaking fees received outside the Platform.

You acknowledge that your participation on the Platform may be visible to your professional peers, institutions, and regulatory bodies. You agree to conduct yourself at all times in a manner consistent with your professional obligations and the ethical standards of your profession. You further agree to comply with all Applicable Law relating to the use and deployment of artificial intelligence, including any regulations, guidelines, or standards governing AI-generated or AI-assisted content.

As a Content Creator, you take on editorial and professional responsibility for the content you create and publish. All Content you submit to the Platform must: be accurate to the best of your professional knowledge at the time of creation; be based on credible scientific evidence, peer-reviewed literature, or established clinical practice; comply with the applicable clinical and ethical standards of your profession; clearly distinguish between established evidence, emerging data, and your personal professional opinion; not constitute promotional material for any pharmaceutical product, medical device, or commercial entity; and not contain patient-identifiable information under any circumstances, whether in text, images, video, case histories, audio, or any other format.

Content Creators may create, upload, and submit for publication: original articles and opinion pieces; clinical case studies, including AI-Assisted Content created via the Case Builder; structured educational courses and learning modules; webinar and live session presentation materials; video lectures and clinical demonstrations; and assessment questions for CME/CPD programmes and audio-visual or multimedia formats of the foregoing, including podcasts, video clips, and infographics.

Content submitted by Content Creators is hosted by Docfliq on an intermediary basis. Docfliq does not undertake editorial review, verification, or substantive pre-publication approval of Content submitted by Content Creators. Docfliq reserves the right to request revision or remove Content that violates Applicable Law and does not meet the standards set out in these Terms.

Clinical opinions published on the Platform must be your own independent, evidence-based professional views. You must not publish Content that amounts to promotional or commercial advertising for any specific pharmaceutical product or medical device, regardless of whether it is labelled as Sponsored Content or not.

Where you create Content in connection with a Sponsored Engagement (any engagement for which you receive compensation funded in whole or in part by a Sponsor, “Sponsored Engagement”), you must: clearly disclose to Docfliq the existence and nature of any financial or material relationship between you and the sponsoring company; ensure that the Content is non-promotional and science-first; comply with the Uniform Code for Pharmaceutical Marketing Practices (“UCPMP”) and any equivalent pharmaceutical marketing code applicable in your jurisdiction; and not allow the Sponsor to direct, approve, or alter the scientific or educational substance of the Content without your independent editorial judgment. If a Sponsor attempts to exert editorial control beyond a factual accuracy review of product claims, you are obligated to report this to Docfliq immediately at legal@docfliq.com.

The “Case Builder” is an AI-assisted tool that accepts clinical notes, case summaries, or structured inputs from you and generates a structured clinical case study draft. The draft is then reviewed, edited, and approved by you before being submitted to Docfliq’s editorial team for publication review. No AI-generated output is published on the Platform without your review and approval.

The following obligations apply specifically to your use of the Case Builder:

• Absolute prohibition on patient-identifiable data: you must never input patient-identifiable information, clinical records, protected health information, or any data that could directly or indirectly identify a specific patient into the Case Builder or any other AI Feature or Platform feature. This prohibition is absolute, with no exceptions, regardless of whether the data appears anonymised to you.
• Mandatory substantive review: all Case Builder outputs are AI-generated drafts. You must review, edit, verify for clinical accuracy, correct for any inaccuracies or omissions, and approve every draft before submission for publication. A surface-level or cursory review does not discharge this obligation.
• Representation on approval: by approving and submitting a Case Builder output for publication, you represent that you have reviewed the Content and, to the best of your professional knowledge, it is clinically accurate, appropriately caveated, and compliant with these Terms.
• Labelling acknowledgement: all AI-Assisted Content published on the Platform will be labelled as AI-assisted. You consent to this labelling and must not take any action to remove or obscure it.
• Professional liability: you, as the reviewing and approving professional, bear professional and legal responsibility for the clinical accuracy and suitability of all Content you approve for publication using the Case Builder. Docfliq provides the Case Builder as a content creation tool and is not responsible for any clinical inaccuracy in AI-generated drafts that you approve for publication.

AI interaction data generated through your use of the Case Builder is not shared with Sponsors in individually identifiable form.

Where you participate as a speaker, moderator, or presenter in a webinar or live event hosted on the Platform, you must ensure that any presentation materials submitted comply with the content standards set out in these Terms before the scheduled date. You must not share, display, or reference patient-identifiable information during any live or recorded session, including within slides, case vignettes, or audience Q&A responses.

You grant Docfliq the right to record, archive, and make available to Users all or part of your presentation, including post-event recordings, for an indefinite period following the event, in accordance with the intellectual property licence granted in the Intellectual Property section of this Part C (Additional Terms for Content Creators). Content Creators may be provided access to the edited recording prior to publication and may submit factual corrections within the review period notified by Docfliq.

Where your participation in a webinar or event constitutes a Sponsored Engagement, you must acknowledge the sponsorship to attendees at the opening of the session. Docfliq will provide technical facilitation for live webinars and will not be liable for loss or inconvenience arising from technical interruptions beyond Docfliq’s reasonable control.

The Content Creator Marketplace and the commercial arrangements described in this Part are not operational at the time of launch and will be introduced as a Platform feature in due course. Activation of the Content Creator Marketplace will be subject to additional terms to be published by Docfliq prior to such activation. Until such activation, no Sponsor–Content Creator commercial arrangements shall be facilitated through the Platform, and any references in this Part shall be read as applying only upon activation of the Content Creator Marketplace feature.

The “Content Creator Marketplace” is the feature on the Platform that enables Sponsors to identify and engage Content Creators for commissioned programmes. Participation in the Content Creator Marketplace is voluntary. By making your profile available in the Content Creator Marketplace, you consent to Sponsors viewing your professional profile, specialty, institutional affiliation, and engagement history on the Platform for the purposes of identifying potential Sponsored Engagements.

Docfliq acts as an intermediary facilitating the commercial connection between you and Sponsors. Docfliq is not your employer, and your participation in Sponsored Engagements does not create an employment, agency, or partnership relationship between you and Docfliq. Compensation for a Sponsored Engagement does not entitle the Sponsor to direct or influence the scientific or educational substance of your Content or Engagement. You retain independent editorial control at all times.

Compensation paid to Content Creators for Sponsored Engagements shall be governed solely by the agreement or statement of work (“SOW”) entered into between the Content Creator and the relevant Sponsor. You are solely responsible for your own tax obligations in respect of any compensation received through the Platform.

Content Creators who participate in qualifying activities on the Platform are subject to the same CME/CPD certification terms as Users, as set out in Part B (Additional Terms for Users). You are solely responsible for ensuring that the professional and registration information in your Content Creator Account is accurate at the time of credit issuance.

Where Docfliq offers paid tools, enhanced features, or premium capabilities for Content Creator Accounts, fees will be displayed clearly before purchase, inclusive of applicable taxes. Payments from Content Creators in India are processed by Razorpay through Docfliq Private Limited. Payments from Content Creators outside India are processed by Stripe through Docfliq PTE Ltd. Docfliq does not store card or payment instrument details; all card and payment data is handled by Razorpay and Stripe respectively under PCI-DSS compliant infrastructure.

With respect to refunds for paid features: requests must be submitted within seven (7) days of purchase by contacting Docfliq at support@docfliq.com. Refunds will not be granted for features that have been substantially accessed or used. Compensation payments for Sponsored Engagements are not subject to Docfliq’s standard refund policy and are governed exclusively by the applicable agreement/ SOW.

In addition to the general Intellectual Property terms in Part A (General Terms), the following applies to Content Creators. Intellectual property rights in Content you create and submit to the Platform remain with you or your institution, as applicable, unless otherwise expressly agreed in writing. For the avoidance of doubt, all intellectual property rights in and to the Platform, including its software, technology, algorithms, AI models, tools, workflows, templates, design, branding, and all other underlying systems and materials (collectively, “Docfliq IP”), are and shall remain the exclusive property of Docfliq or its licensors, and are not transferred or licensed to you except as expressly permitted under these Terms. By submitting Content to the Platform for publication, you grant Docfliq a non-exclusive, perpetual, worldwide, royalty-free, sublicensable licence to host, display, distribute, reproduce, translate, adapt, and make available the Content to Users on the Platform. This licence applies solely to the Content you submit and does not affect ownership of any pre-existing intellectual property of either party.

You may request removal of your Content from the Platform at any time by written notice to Docfliq at support@docfliq.com. Upon receipt of a valid removal request, Docfliq will cease active distribution of the Content within a reasonable time. Docfliq retains the right to retain archival copies of removed Content for compliance, legal, and audit purposes for the period required by Applicable Law. Your removal rights may be limited or deferred if the Content is part of an ongoing Sponsored Engagement programme with contractual delivery obligations; in that case, your removal rights will be as specified in the relevant agreement/ SOW.

You represent and warrant that: you own or hold all necessary rights in the Content you submit; the Content does not infringe any third-party rights; you have obtained all necessary permissions for any images, data, or third-party material incorporated in the Content; and where the Content is based on clinical cases, all patient data has been fully de-identified and, where required by Applicable Law, consent has been obtained for the use of that case in educational material.

In addition to the indemnification obligations in Part A (General Terms), you agree to indemnify Docfliq from and against any claims arising out of or relating to: Content you create, publish, or approve on the Platform, including AI-Assisted Content; any claim that your Content infringes the intellectual property rights, privacy rights, or other rights of any third party; any clinical outcome, patient harm, or professional liability arising from the application of your Content by any third party; or your conduct in connection with any Sponsored Engagement or Content Creator Marketplace transaction.

To the maximum extent permitted by Applicable Law, Docfliq, its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, loss of goodwill, or any clinical harm, arising from or in connection with your use of or inability to use the Platform.

With respect to AI-Assisted Content specifically: the Content Creator who reviews, approves, and publishes AI-Assisted Content bears professional and legal responsibility for the clinical accuracy and suitability of that Content. Docfliq provides the Case Builder as a content creation tool and is not responsible for any clinical outcome, patient harm, or professional liability arising from Content that you approve and publish.

To the maximum extent permitted by Applicable Law, Docfliq’s total liability to you for any claim arising out of or relating to these Terms, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to Docfliq, or the total compensation paid by Docfliq to you, in the three (3) months preceding the event giving rise to the claim, whichever is lower. Where you have not paid any fees to Docfliq and Docfliq has not paid any consideration to you, Docfliq’s total liability shall not exceed INR 1,000 (Indian Rupees One Thousand Only) (or the equivalent in your local currency).

Nothing in these Terms shall exclude or limit liability for (a) fraud or fraudulent misrepresentation, (b) wilful misconduct or gross negligence to the extent such limitation is not permitted under Applicable Law, or (c) any other liability that cannot be excluded or limited under Applicable Law.

Sponsor accounts and access to the Sponsor-facing analytics interface on the Platform which displays programme performance data, engagement metrics, and other reporting data in aggregated, anonymised, and non-individually identifiable form (“Analytics Dashboard”) are available only to authorised representatives of companies in the pharmaceutical, nutrition, medical device, surgical robotics, and life sciences sectors. By registering for Sponsor access or executing an agreement/ SOW, you represent and warrant that: you hold valid authority to enter into these Terms and any associated commercial agreement on behalf of your company; your company is duly incorporated and in good standing in its jurisdiction of incorporation; and your company’s activities on the Platform will comply with all Applicable Law, including applicable pharmaceutical marketing codes and regulatory guidelines.

Access to the Analytics Dashboard is provided to the named authorised representatives of your company identified at the time of onboarding or as updated by written notice to Docfliq. You are responsible for ensuring that only authorised representatives access the Analytics Dashboard, and for promptly notifying Docfliq at legal@docfliq.com if any authorised representative’s access should be revoked.

Docfliq is an open, science-first, non-promotional professional platform. The following principles define the nature of the relationship between Docfliq and Sponsors and are non-negotiable.

Docfliq and/or its Content Creators, as the case may be, maintain full editorial independence over all Content on the Platform, including Sponsored Content. Sponsors fund the production and distribution of knowledge programmes; they do not own, direct, or control the editorial substance, scientific messaging, or clinical accuracy of the Content. The right to commission a programme does not confer on a Sponsor the right to: determine the clinical or scientific conclusions of the Content; approve or veto the participation of any Content Creator; require the inclusion of promotional messages, brand messages, or product claims; or instruct Docfliq or any Content Creator on the clinical positions taken in any Content. Any attempt by a Sponsor to exert editorial control in violation of this principle shall constitute a material breach of these Terms.

Sponsors do not interact directly with Content Creators or Users on the Platform. The Platform is not a channel for direct promotional communication between Sponsors and Content Creators. Sponsors receive programme performance data through the Analytics Dashboard only in aggregated, anonymised, and non-individually identifiable form. Sponsors will not at any time have access to individually identifiable User or Content Creator data through the Platform or any other mechanism, except where a User or Content Creator has explicitly opted in to such sharing.

All Sponsored Content on the Platform is clearly labelled to indicate that it has been funded or supported by a Sponsor. Sponsors do not interact directly with Users on the Platform and do not control the editorial direction of Sponsored Content. The existence of pharmaceutical sponsorship does not reflect endorsement by Docfliq of any pharmaceutical product, brand, or company. Docfliq accepts no responsibility for the accuracy of commercial claims in Sponsored Content with respect to such pharmaceutical product, brand, or company, which remains the responsibility of the relevant Sponsor.

Unbranded Content is Sponsored Content that is funded by a Sponsor but does not display any Sponsor branding or products within the content. It is presented in an independent, science-first format. Nonetheless, the existence of external funding is disclosed.

Sponsors are solely responsible for ensuring that their activities on the Platform comply with all Applicable Law and all applicable pharmaceutical marketing codes, including the UCPMP (India), the HSA guidelines (Singapore), and any equivalent local code.

The following requirements apply to all Sponsored Content:

• All Sponsored Content, whether Branded or Unbranded, must be labelled correctly. This labelling is mandatory and may not be removed, minimised, or obscured.
• The Sponsor must provide all required regulatory approvals and certifications for Branded Content before submission to Docfliq.
• Unbranded Content must not include any element that directly or indirectly promotes or identifies a specific pharmaceutical product or brand, even where the brand name is not stated.

Docfliq reserves the right to decline to publish, require revision of, or remove any Content that, in its reasonable judgment, does not meet these standards.

Sponsors receive access to the Analytics Dashboard as part of their commissioned programmes. The Analytics Dashboard provides programme performance data, engagement metrics (including content views, webinar attendance, course completion rates, and assessment scores), and other reporting data. All data provided through the Analytics Dashboard is aggregated, anonymised, and non-individually identifiable. No individually identifiable User or Content Creator data is provided to Sponsors through the Analytics Dashboard or any other mechanism.

Sponsors may not use Analytics Dashboard data for any purpose other than evaluating the performance of their commissioned programmes on the Platform. Sponsors may not use Analytics Dashboard data to: identify or contact individual Content Creators; target individual Content Creators with promotional communications; or combine with other datasets to re-identify individual Content Creators. Any use of analytics data in violation of these restrictions constitutes a material breach of these Terms and may result in immediate termination of Sponsor access. AI interaction data from the Case Builder and other AI Features is not shared with Sponsors in any form.

All commercial terms, including fees, payment schedules, and invoicing arrangements, shall be set out in the relevant agreement/ SOW. Invoices shall be payable within the timeframe specified in the relevant agreement/ SOW. The contracting entity for invoicing purposes will be: Docfliq Private Limited for programmes primarily delivered to Indian Content Creators; Docfliq PTE Ltd for international programmes; and Docfliq DWC LLC for GCC-based Sponsors.

Fees paid in respect of delivered and published Content and completed programmes are non-refundable. Where a programme is cancelled by the Sponsor before completion, refund entitlements (if any) are governed by the cancellation provisions of the relevant agreement/ SOW.

In addition to the general Intellectual Property terms in Part A (General Terms), the following applies to Sponsors. For the avoidance of doubt, all Docfliq IP, as well as all Docfliq Content, remain the exclusive property of Docfliq or its licensors. Nothing in these Terms or in any Sponsored Engagement shall operate to transfer or assign any such rights to the Sponsor. Intellectual property in Docfliq’s platform infrastructure, technology, editorial frameworks, and Docfliq Content remains exclusively with Docfliq. The Sponsor’s rights in any Sponsored Content are limited to those expressly granted in the relevant agreement/ SOW. Intellectual property in content created by Content Creators remains with the relevant Content Creator or their institution. Sponsors do not acquire any intellectual property rights in such content by virtue of funding a programme. Any rights to use Content Creator content outside the Platform must be separately agreed in writing with the relevant Content Creator. For clarity, no licence or right is granted to the Sponsor in respect of any Docfliq IP except as expressly set out in writing.

Where the Sponsor provides materials to Docfliq for incorporation in Sponsored Content (such as approved prescribing information, company logos, or brand guidelines), the Sponsor grants Docfliq a limited, non-exclusive, revocable licence to use such materials solely for the purpose of producing the agreed Sponsored Content. The Sponsor represents and warrants that it holds all necessary rights in such materials and that their use by Docfliq will not infringe any third-party rights.

Docfliq processes personal data of its Users and Content Creators in accordance with its Privacy Policy. The Sponsor acknowledges that it will not receive individually identifiable personal data of Users or Content Creators through the Platform. Sponsors must not process any personal data received through or in connection with the Platform for any purpose other than that specified in the relevant agreement/ SOW. Where the Sponsor is a data controller or data fiduciary in respect of any data shared with Docfliq, it is the Sponsor’s responsibility to ensure that such sharing is lawful and that all required consents are in place.

In addition to the general Disclaimers in Part A (General Terms), the following applies to Sponsors. Docfliq does not warrant that any particular level of Content Creator engagement with Sponsored Content will be achieved. Programme performance projections in any agreement/ SOW are estimates only. Docfliq may suspend, modify, or discontinue any part of the Services at any time for maintenance, security, or operational reasons, with reasonable notice to the Sponsor where operationally possible.

In addition to the indemnification obligations in Part A (General Terms), the Sponsor agrees to indemnify Docfliq from and against any claims arising out of or relating to: any regulatory action, investigation, or enforcement proceeding arising from Sponsored Content produced in connection with a Sponsor programme; any breach of applicable pharmaceutical marketing codes arising from the Sponsor’s activities on the Platform; or any attempt by the Sponsor to exert editorial control over Content in breach of the nature of the commercial relationship set out in these Terms.

To the maximum extent permitted by Applicable Law, Docfliq, its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, loss of goodwill, or any clinical harm, arising from or in connection with your use of or inability to use the Platform.

To the maximum extent permitted by Applicable Law, Docfliq’s total liability to the Sponsor for any claim shall not exceed the total fees paid by the Sponsor to Docfliq in the three (3) months preceding the event giving rise to the claim. Docfliq’s editorial compliance review of Sponsored Content does not transfer regulatory liability to Docfliq. The Sponsor remains solely responsible for ensuring that Sponsored Content complies with applicable pharmaceutical marketing codes and regulatory requirements.

Nothing in these Terms shall exclude or limit liability for (a) fraud or fraudulent misrepresentation, (b) wilful misconduct or gross negligence to the extent such limitation is not permitted under Applicable Law, or (c) any other liability that cannot be excluded or limited under Applicable Law.